Self-Pay Balance Program:
As a result of the overwhelming number of “self-pay” accounts that has been growing within the medical industry, we have developed a billing service program specific to serving these customers. Research within our client base has found that nearly thirty-five percent (35%) of medical services do not have health coverage, and even though its only 35% of your volume, it consumes approximately 60% of your customer service time and budget.
Not only does this take up the majority of your payroll time, it also reflects heavily on your financial costs as a result of repetitive contacts and invoicing. Customer Service Center, Inc. has been fashioned to handle these exact accounts through automation and streamlined processes that continue to satisfy all of the necessary contacts and invoices the customer requires to satisfy their account balance as a billing customer.
Providing electronic means of payment and recurring payment services, allows for prompt pay plans that stay on track, and eliminate many of the repetitive phone contacts to your staff. In addition, our outbound dialing capabilities allow for us to communicate to a volume of customers very efficiently, and maximize your “billing” returns.
All of this equates to one thing for you the client, more cash flow! Reduced internal overhead, higher account yield due to volume contact capability, automation of pay plans, possible insurance information obtained for filing, and finally all at a much lower contingency fee than collection processing.